Chapter 01
2022 — 2024
Starting with people.
The foundation: reliable service, clear communication, and staying calm when the pace picks up.
Experience
Server
Da Hu Hotpot
- Delivered friendly, reliable service in a high-volume restaurant.
Rajesh Sah / Sales & operations
People first.
Performance
that follows.
I bring 4+ years of customer-facing experience to sales, service, and team leadership. A Computer Programming graduate with a practical approach: understand the need, find the right solution, and follow through.
Sudbury, Ontario Retail sales. Restaurant leadership.
Always moving forwardSudbury, ON
4+Years of experience
15Team members led
4.6/5Google rating¹
¹ Shelby’s Legendary Shawarma, Sudbury
Now
Sales Associate at Staples CanadaTechnology, office products, and customer solutions.
Built on experience. Driven by people.Scroll to discover
SalesLeadershipTechnologyOperationsCustomer experience
01 / The journey
From first impressions
to lasting impact.
Four years of learning, taking responsibility, and helping people succeed. Every role adds something to the next.
Chapter 02
2024 — 2025
Taking responsibility.
Moving from serving customers to supporting the people and systems behind a strong service.
Experience
Supervisor
Shelby’s Legendary Shawarma
- Supervised daily service and coached team members.
- Handled POS transactions and cash.
Chapter 03
2025 — Present
Building a team. Opening doors.
A new location in Sudbury. Two months to get it running. A team of 15 to lead and support.
Current role
Restaurant Manager
Shelby’s Legendary Shawarma
- Opened and fully operationalized a new location in 2 months.
- Manage $183K+ in monthly revenue at a 20% net margin, with a 4.6/5 Google rating.
- Keep labour at 20% and food costs near 30% through scheduling and inventory control.
- Hire, train, and schedule staff; manage reporting, cash, and customer concerns.
Chapter 04
March — June 2026
Making improvement measurable.
A contract role across Sudbury and Chelmsford, focused on customer satisfaction, team coaching, and cost control.
Contract
Restaurant Manager
Mary Brown’s Chicken & Taters
- Raised Overall Satisfaction to 88.5% (+17%) and Likelihood to Return to 100%.
- Reduced labour costs from 35–40% to 25% through smarter scheduling and grew catering orders.
- Trained, scheduled, and coached the team; managed ordering, cash, and daily operations.
Chapter 05
August 2026 — Present
Bringing it all to retail.
Combining a Computer Programming background with practical sales experience to help customers choose with confidence.
Current role
Sales Associate
Staples Canada
- Advise customers on technology and office products, including relevant add-on products and services.
- Maintain merchandising and pricing standards.
- Follow asset protection and privacy procedures.
02 / Measurable impact
People. Performance.
Progress you can see.
Results from leading day-to-day operations at Shelby’s Legendary Shawarma in Sudbury.
$183K+Monthly revenue
15Team members led
4.6/5Google review rating
20%Net margin
2monthsOpened a new location.
From setup to service
Opened a new location.
Built the team to run it.
Hiring, training, scheduling, and daily operations—turning a new space into a working business.
03 / Selected work
Real work.
Real outcomes.
Retail / Staples Canada
Helping customers find the right fit.
Making technology and office products easier to choose. Recommending useful add-ons and services, keeping pricing clear, and maintaining merchandising standards.
Operations / Mary Brown’s
Better service. Smarter schedules.
Raised Overall Satisfaction to 88.5% (+17%) and Likelihood to Return to 100%. Reduced labour costs from 35–40% to 25% and grew catering orders during a March–June 2026 contract.
Leadership / Shelby’s
Keeping a new business moving.
Lead a team of 15 and manage $183K+ in monthly revenue. Maintain labour at 20% and food costs near 30% through careful scheduling, ordering, and inventory control.
04 / Capabilities
Practical skills.
A technical foundation.
Comfortable with people, products, and systems. Quick to learn new technology and calm when a customer needs help.
Sales & UpsellingCustomer ServiceTechnologyTeam CoachingPOS & Cash HandlingProblem SolvingOperations ManagementStaff SchedulingInventory ControlCost AwarenessTraining & HiringAdaptability
Education
Diploma, Computer Programming
Seneca College · Toronto, ON
Certifications
Prepared to support people.
05 / Let’s connect
The next chapter
starts with a hello.
Connect about sales, customer experience, team leadership, or operations.
Sudbury, Ontario